Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We comply to the Distance Selling Regulations.
Prices quoted are all inclusive of VAT where applicable. Prices exclude packing and carriage costs. Special offers are subject to availability and may be withdrawn at any time. A Dancers World reserves the right to adjust prices if suppliers inform us of price changes at short notice. All prices are quoted without obligation and are subject to alteration without notice.Please be aware that the prices on our website vary from those prices within our Northampton based store.
Payment for orders can be made through paypal or over the telephone to 01604 634068 with all major credit cards. If you would like to to pay by cheque please send payment made out to A Dancers World, 89 Lea Road, Northampton, NN1 4PE, your order will be despatched once your cheque payment has cleared.
Orders that have been placed before 1.00 pm on a working week day will normally be sent that day, *stock availability permitting. Royal Mail 2nd Class postage is our standard method for shipment, please be aware that this service does NOT provide insurance for your item or a recorded delivery service. If you require recorded delivery postage for your item please please call us on 01604 634068, this will increase the cost of postage for your item. *If an item is not in stock we commit to post your order within 10 working days. We will advise you if an item is out of stock with ourselves or our suppliers and all customers will have the opportunity to wait for their item to arrive into stock or cancel their order and receive a full refund.Once posted, we can not accept any responsibility for non-delivery or damage whilst your parcel is in transit with Royal Mail. However we are prepared to undertake any claim for loss on behalf of the customer, should it be necessary, and will refund if and when we receive credit from Royal Mail.
Returns or Exchanges
We are happy to exchange items for alternative sizes or refund. Please contact us via email at firstname.lastname@example.org or via telephone on 01604 634068 for a returns form. All returns must be posted back to us with a completed returns form and must be sent within 10 days of the customers original receipt date. The item(s) must be returned to us unworn and in their original packaging in a saleable condition with all labels still intact.Any items sent back for exchange or return that have tags/labels removed, damaged packaging, soiled or marked can not be accepted for exchange or refund and will be returned to the buyer.The cost of carriage for returns must be paid by the customer, we will not accept items that require postage or additional carriage to be paid. Please note that we can not accept responsibility for any returned items that are lost in the post and would advise each customer to use a recorded delivery service for their own security.Straight exchanges (same reference but different size or colour) will be sent postage paid by A Dancers World (for UK mainland customers only). Postage will be charged for any additional items or different styles ordered in exchange.If you are returning your item for refund please be aware that a refund for the items original purchase price only (excluding carriage charges) will be made less a 5% charge for sale fees and administration costs.Please note that tights, under garments and any items of an intimate nature are final sales and can not be returned or exchanged if the packaging seal has been broken.
We make every effort to ensure that our customers are happy with our goods and service as we value your business, however if you have cause to complain about the service you have received or a product we have sold then please contact:Customer Services DeptA Dancers World89 Lea RoadAbingtonNorthamptonadancersworld@gmail.com
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